Privacy Policy

1. Introduction

DeepGate Limited ("DeepGate," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at deepgate.ai (the "Website"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

We reserve the right to make changes to this Privacy Policy at any time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter or mailing list
• Contact us directly via email

The personal information we collect includes:

• Email Address: When you subscribe to our newsletter or contact us directly
• Other Information: Any other information you choose to share when communicating with us

2.2 Automatically Collected Information

When you visit our Website, certain information about your device and your visit may be automatically collected through standard web technologies, including through our use of Cloudflare services. This information may include:

• IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed on our Website
• Date and time of your visit
• Technical information about your device

This information is collected through server logs and technologies such as cookies. Cloudflare may also collect this information to provide security, performance optimization, and analytics services for our Website.

2.3 Cookies and Similar Technologies

Our Website may use cookies placed by Cloudflare, our infrastructure and security provider, as part of delivering and protecting the Website. These are essential security and performance cookies — we do not deploy our own analytics or tracking cookies.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries: When you contact us via email, we use your email address to respond to your questions or requests
• To send newsletters: If you subscribe to our newsletter, we use your email address to send you updates, news, and information about DeepGate
• To ensure security: We use Cloudflare services to protect our Website from malicious traffic and security threats
• To comply with legal obligations: We may use your information to comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Email Services: We use cloud-based email services (such as Gmail/Google Workspace) to manage communications and newsletter distribution
• Website Infrastructure: We use Cloudflare for website security, performance optimization, and content delivery

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect the rights, property, or safety of DeepGate, our users, or others.

4.3 Business Transfers

If DeepGate is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

5. International Data Transfers

DeepGate Limited is based in the United Kingdom. However, our team members may access your information from locations outside the UK, including South Africa, through secure cloud-based services (such as Google Workspace). We do not physically transfer or store your personal data outside of secure cloud infrastructure.

When we use third-party service providers that may process data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Newsletter Subscriptions: We retain your email address until you unsubscribe or request deletion
• Email Communications: We retain your information for as long as necessary to respond to your inquiry and for a reasonable period thereafter for record-keeping purposes
• Automatically Collected Data: Server and infrastructure logs held by Cloudflare are retained for a limited period as needed for security and operational purposes

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Use of secure cloud-based services with encryption
• Use of Cloudflare security features to protect against malicious attacks
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Under the UK GDPR and other applicable data protection laws, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request copies of your personal information that we hold.

8.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

8.3 Right to Erasure

You have the right to request that we delete your personal information under certain conditions. If you wish to have your information deleted, please contact us at info@deepgate.ai and we will manually remove your data from our systems.

8.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information under certain conditions.

8.5 Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

8.6 Right to Object

You have the right to object to our processing of your personal information under certain conditions.

8.7 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. To unsubscribe from our newsletter, you can click the unsubscribe link in any email we send you or contact us directly.

To exercise any of these rights, please contact us at info@deepgate.ai. We will respond to your request within one month. Please note that we may need to verify your identity before processing your request.

9. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us at:

13. Complaints

If you believe that we have not complied with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.